Guest Services
Booking & Guest Communication
We handle every detail of your guests’ reservations with 5-star customer service, including a smooth and seamless check-in process with live phone and email support. We’ll even stock fridges, sell tickets, set up Christmas trees, rent barbecue grills, and more. We ensure everything for a perfect stay, and we’re always only a call away!
Samantha – Reservationist
Welcome Packages for Guests
We make sure our guests start their vacation worry-free. We deliver welcome packages, complete with trash bags, bathroom tissue, soap, detergent, and other essential items, so that your guests can settle in and start relaxing!
Starbucks Coffee
Nothing says “Welcome to your vacation home” more than a pot of freshly brewed coffee. That’s why we provide every home with Starbucks coffee. Are you ready to relax?
Guest Screening
To rent out your home, you need to trust your guests. Our skilled reservation team makes sure that all guests meet our standards:
- Casiola collects identification and payment prior to the guests’ arrival.
- To book with us, a guest must be at least 21 years of age and cannot pay with cash or a fraudulent credit card.
- He or she must be able to provide information about the trip in appropriate detail, and the number of guests must always be within the capacity of the home.
In case anything does go wrong, you will be insured for accidental damages up to $1,500.
24/7 Guest Emergency Support
Our team is ready to help any hour of the day or night. If a problem arises, we ensure that your guests and your home are protected.
