Before becoming a Casiola home, every property undergoes a comprehensive review to ensure it meets our high standards. Our Casiola Property Standards focus on three key areas: Contents, Condition & Design, Safety & Security & Working Order. By meeting all 3 categories, your property becomes part of our trusted, high-quality vacation experience, giving guests confidence in their stay and maximizing your rental success.
At Casiola, we celebrate the uniqueness of homes around the world. We understand that local nuances can influence the interpretation and application of our Casiola Property Standards. That’s why our dedicated local teams carefully review each home, ensuring it meets our quality expectations while respecting the charm and character that make your property special.
At Casiola, we believe that happy guests lead to happy homeowners. That’s why we encourage our owners to make their homes as inviting and comfortable as possible. Below, you’ll find an overview of our content essentials—the absolute minimum required to ensure a seamless guest experience. While these are the basics, we always recommend going the extra mile to create a stay that guests will love and remember!
Every Casiola home will be equipped with a smart digital lock that generates unique, time-sensitive door codes for each guest stay. Seamlessly integrated with our software, it ensures secure controlled access, enhanced safety, and reduced liability, eliminating the risk of lost or copied keys. A $39 monthly lock access fee will be applied to your owner statement.
Note: Installation of a Casiola digital smart lock may not always be possible due to building management or HOA restrictions.
Local ordinances or guidelines may require additional or alternative safety measures. Always check your local building codes, homeowner association rules, or municipal regulations for the most up-to-date requirements and compliance standards.
With Casiola’s linen program, every guest enjoys freshly washed sheets and pillowcases, perfectly cleaned and ready for a comfortable stay—so there’s no need to provide your own bed linen or pillowcases!
With Casiola’s linen program, every guest enjoys a freshly washed high quality bath towel, washcloth, and hand towel (limited to 2 sets per bathroom), perfectly cleaned and ready for a comfortable stay—so there’s no need to provide your own towels!
At Casiola, we make sure every kitchen is guest-ready! We provide a coffee organizer stocked with sugar, sweetener, creamer, and coffee filters, along with kitchen essentials like pepper, salt, and cooking spray—so you and your guests can settle in and enjoy their stay from the moment they arrive.
At Casiola, we provide every guest with a starter pack of essential cleaning supplies to get them through the first few days of their stay. This includes extra trash bags, laundry pods, washer detergent, paper towels, a dish sponge, and dish soap—so they have everything they need from the start.
With Casiola’s linen program, every guest enjoys a freshly washed, high-quality pool towel during their stay—so owners never have to worry about providing or replacing them.
*only required for beach destinations.
With Casiola’s linen program, every guest enjoys a freshly washed, high-quality beach towel during their stay—so owners never have to worry about providing or replacing them.
At Casiola, we create beautiful, inviting spaces where guests feel at home. Every Casiola home must meet our high standards for design, cleanliness, and overall condition to ensure an exceptional guest experience.
By maintaining high-quality design, cleanliness, and condition, we elevate the guest experience and maximize homeowner success in the Casiola program.
Spacious area laid out thoughtfully; quality furniture with purposeful décor/accessories.
Patterns, textures, décor, and fixtures cohesive; demonstrate quality and thought
Open spaces cohesively tied together through thoughtful procurement.
Bathrooms including medicine cabinet, counters, and shower/ bath are clean (silicone in good condition)
Visible mildew stains on mirror and tiles.
Communal and Outdoor areas are well maintained (no damaged furniture, dead or overgrowing plants)
Furniture and décor in poor condition (fabric should not be stained, torn or ripped)
Furniture and décor is cohesive across all primary spaces
No consistent standard of design throughout the home.
Tasteful approach to design with updated finishes, decor, furniture and clean surfaces
Surfaces/Drawers should be free of host’s personal items (or labeled as owner closet and out of view)
At Casiola, safety is a top priority. Every Casiola home must meet local safety regulations and provide a secure, worry-free environment for guests, owners and staff.
By ensuring these safety and security measures are in place, we create a secure and stress-free experience for guests, while giving homeowners peace of mind and protection for their property.
Every Casiola vacation home must be fully functional, well-maintained, and ready to provide a seamless experience for guests.
All utilities are fully operational
Kitchen appliances are in good condition and working properly
High-speed wireless internet is reliable and fully functional throughout the whole property
Plumbing and fixtures (boiler, showers, toilets, taps) have no major issues (e.g., no clogs, leaks, or flushing problems)
All amenities (TV, Wi-Fi, washing machine, dishwasher, oven) work without major issues
Smart TV‘s are up-to-date and fully operational
Air conditioning and/or heating functions properly, where expected
Water pressure is strong, with both hot and cold water available
Appliances and amenities are well-maintained and in good working order
All appliances and amenities complement the space without detracting from the overall experience
By ensuring everything is in top shape, we create a hassle-free, comfortable stay for guests while maximizing positive reviews and repeat bookings for homeowners.
