Terms & Conditions

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Definitions

“We”, “our”, “us” and “Casiola” or “Casiola vacation homes” will refer to the owner of the property, the property care/management company and/or any of it employees, consultants, and/or third party vendors that work with the property care/management company. The “guest” will refer to the person whose name is on the reservation and any persons that are allowed to enter the property with consent of any guest.

Acceptance of Terms and Conditions

Registering with Casiola vacation homes and/or any payments made to the reservation confirms the acceptance of the terms and conditions described herein and shall be binding on all persons occupying the premises whether or not such persons have signed this form.

General

Your Casiola vacation home will be available for occupation from 4:00 PM on day of arrival and must be vacated by 11:00 AM on the date of departure. Arrival and/or departure times may be altered under written consent and made at least 24 hours in advance of arrival and/or departure time. Fees may apply for early arrival or late departures.

By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children.

To guarantee a reservation all of the following conditions apply: a deposit of 20% of the reservation total is due prior to 45 days of the arrival date; the guest named must be at least 21 years of age and staying on property during the rental period. The balance of the total for the reservation must be received no later than 30 days prior to the arrival date of the reservation.

Failure to make the final payment by the due date (30 days prior to arrival) may result in the loss of the reservation and deposit.

Security Deposit

We do require a Security Deposit in addition to the room rate for each room and/or reservation. The security deposit is either: the purchase of a $50 Accidental Damage Protection plan or a refundable damage deposit of $300 held prior to your arrival date and refunded after your departure date assuming there are no outstanding balances for services or damages to the property.

As a part of your stay, you may purchase an Accidental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to Casiola prior to check-out. If purchased, the policy will pay a maximum benefit of $1500. Any damages that exceed $1500 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Accidental Damage Protection plan will cover the cost of repair or replacement of such property up to a maximum benefit of $1500. The Accidental Damage plan can be purchased up to, and including at, check-in.

Cancellations

All cancellations must be in writing by the person whose name appears on the reservation.

If the reservation is cancelled more than 90 days prior to the arrival date, the deposit is fully refunded minus a $100 processing fee. If the reservation is cancelled between 90 and 30 days prior to the arrival date, the deposit will be forfeited. If the reservation is cancelled less than 30 days prior to the reservation arrival date then the amount paid towards that reservation minus the security deposit is forfeited.

If the balance due remains unpaid 30 days prior to the arrival date, then we reserve the right to cancel the reservation and any amount paid towards the reservation will be forfeited.

We do not issue refunds for unused dates during the reservation.

We reserve the right to amend, curtail or terminate any contract without compensation.

All specials and promotions are non-refundable and may be moved to another property of the same room type.

In the unlikely event that circumstances necessitate us to change the vacation home confirmed on your reservation, we will seek to relocate your reservation to a home of a similar or superior standard within our available inventory. However, if we are unable to find a suitable relocation, we will refund any monies paid (without interest, compensation or consequential loss of any kind) toward the difference of accommodation.

Casiola vacation homes accepts no responsibility or liability for any loss or damage or alterations to the terms of this reservation caused by events beyond their control including, but not restricted to, hurricanes, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation of schedules by carriers, adverse weather conditions, fire, flood, industrial dispute or any other event beyond their control.

We recommend that all guests ensure they have appropriate holiday, medical, injury and cancellation insurance cover prior to travel.

Smoking

For the comfort of our guests and by Florida Law, all units are NON-SMOKING. Smoking is only allowed in designated areas and on the balcony with doors and windows closed. There is a $350 smoking fee plus applicable fees and/or taxes that will occur immediately if evidence is found of smoke or smoking inside the unit.

Pet Policies

Unless you have reserved a pet-friendly property, pets are NOT allowed inside the property or on the balcony/patio. The pet charge is $50 per pet (max. 2 pets per unit) plus applicable fees, processing, and/or taxes. No pet weighing over 35 pounds in a condo and 50 pounds in a townhouse may occupy any one unit. If the pet’s behavior results in complaints by other guests, the owner may be asked to board the pet off property with a veterinarian/shelter/kennel without compensation. Guests are required to clean up after their pet inside and outside the property. Pets are not allowed in the pool, putting green, or clubhouse areas.

Items Left Behind

If any personal items have been left by the guest, it is the responsibility of the guest to pay a $15 service fee and all costs from the packaging and shipping of those items should the guest request the items be returned to them. We do not accept responsibility for any lost or damages to items that may occur during the transportation or shipping process.

Cleaning, Maintenance and Pest Control

A cleaning fee will be applied to each reservation. Towels, sheets and all linens are inventoried before and after each guest’s stay. Guest will be charged for any damaged or missing items or for stains on carpet, furniture or walls.

If the property is left in a condition that would require an excessive cleaning, such as (but not limited to) empty boxes, un-bagged trash, left over food on top of counters, an additional fee of $50 may apply.

Florida has a sub-tropical climate and care must be taken with food that is left uncovered. Uncovered food can attract insects very quickly. Any added costs for pest control services incurred for lack of care may be passed to you.

Complaints

In the unlikely event of a problem arising during your stay in one of our vacation homes, you should contact us immediately and we will seek to resolve the matter within a reasonable period of time. If the problem has not been reported to us within 24 hours of the problem arising, we cannot accept responsibility.

Liability

All properties are privately owned and neither the owners nor we, the management company, accept any responsibility or liability whatsoever for but not limited to: personal injury, accidents, loss or damage to personal effects or vehicles during the stay or after departure, or alterations to the terms of this reservation caused by events beyond our control; this includes but is not limited to: war, civil commotion, flight delays or cancellations, adverse weather conditions, fire or flood.

We reserve the right to enter the premises at any time for whatever reason without prior notification.  This includes authorized workers such as maintenance crew, gardeners, pest control contractors, etc. We accept no liability for any loss or damages that may result from the legal and reasonable exercising of such rights.

Captions and Section Headings

The various captions and section headings contained in these Terms and Conditions are inserted only as a matter of convenience and in no way define, limit, or extend the scope or intent of any of the provisions of these Terms and Conditions.

Our failure to enforce any provision(s) of these Terms and Conditions shall not in any way be construed as a waiver of any such provision(s) as to future violations thereof, nor prevent us from enforcing each and every other provision(s). The waiver by a party of any single remedy shall not constitute a waiver of such party’s right to assert all other legal remedies available to him/her/it under the circumstances. If it is found that the guest(s) breach any of the above policies or is/are involved in any illegal activity according to the laws and regulations of either Florida State and/or the United States government, we reserve the right to bar access to the property by the guest(s) without any compensation or refund of unused nights and may be barred from staying with any Casiola vacation homes property in the future.

These Terms and Conditions are governed by and shall be interpreted in accordance with Florida State Law and the parties hereto shall both submit to the jurisdiction of the Florida courts. With respect to its subject matter, these Terms and Conditions and its Exhibits constitute the entire understanding of the parties superseding all prior agreements, understandings, negotiations and discussions between them whether written or oral, and there are no other understandings, representations, warranties or commitments with respect thereto.

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